Service Coordinator

Service Controller / Service Administrator / Customer Service Rep

JOB SUMMARY

As the Service Coordinator, reporting to the Service Manager, you will have an opportunity to develop your skillset including customer service and sales within an established engineering business environment.

The Role

  • Reviewing post sales reports and identifying end user clients suitable for communication to sell service contracts
  • Working with the Senior Service Coordinator to produce client invoices and issue new service contracts raised
  • Managing the planning, scheduling, allocation and communication of work duties for our Service Engineers;
  • Communication with the Service Engineers to notify them of their job allocation and acting as point of contact for the Engineers when they are working on site;
  • Preparation and dispatch to clients of Installation and Operating Guidelines;
  • Filing and organisation of Service Department emails, quotes, and engineers photos, engineers documents, scanning paperwork when required;
  • Drafting, sending, checking and chasing of Commissioning Checklists, and Risk Assessment and Methods Statements;
  • Reactive support for clients as and when required, including handling client complaints;
  • Opening company accounts for clients and sending client letters confirming their new account details;
  • Liaise with production/warehouse staff regarding preparation of products prior to installation on site.
  • Occasional transport of stock in company vehicle, as and when required and which may require lifting of heavy items..

You

  • Scheduling/Planning
  • Competent business administration skills;
  • Ability to collate and comprehend technical and product information
  • Computer literate; thorough working knowledge of MS Office
  • Competent business administration skills;
  • Excellent communication skills (written and verbal);
  • Experience in the pumped drainage industry or related service industry;

Benefits

  • 23 days holiday plus 8 days bank holiday
  • Loads of company benefits.

WR Engineering are the #1 recruitment partner for engineering, manufacturing & technical sales jobs. We recruit for permanent and contract jobs UK wide.

WR is acting as an Employment Agency in relation to this vacancy.

JOB OVERVIEW.

Location Hertfordshire
Job titleService Coordinator
Salary £24000 - £27000
Consultant Alex Niven
Consultant Phone 02394004705
Consultant Email Alexn@wr-engineering.com
Apply Now

Apply For This Job

Before applying for this position you need to submit your online resume. Click the button below to continue.

REGISTER FOR JOB ALERTS


Were always updating our available positions, register now to sign up to our jobs by email service, and stay informed when we list new positions that are relevant to you.

©White Recruitment. All Rights Reserved