Technical Support Engineer – Mechanical Products
Technical Support Engineer (Mechanical Bias)
My client is a Global Manufacturer of Pneumatic and Automation technology, leading in innovation and providing support to customers in the U.K.
They are seeking Technical Engineer with a strong mechanical bias to provide support to customers and the sales team for technical matters.
The Role:
Office Based Technical support will cover a range of mechanical product range, specialising in pneumatics, actuators and vacuums.
Supporting sales growth by training and proactive promotion of existing and new products. The focus for this role is mechanical products although the electrical / electronic interaction is becoming increasingly common.
Hours: 37.5 hours a week
Key Responsibilities:
- Support for customer questions via phone and e-mail
- Process requests for special products and variations
- Analyse, check and report writing on customer product returns
- New product development proposal activity
- Market and competitor product analysis & understanding
- Supporting sales force with customer visits and application development
- Product management including training, new product introduction
Essential Education, Skills and Experience:
- Degree, HNC or HND in Mechanical Engineering or related discipline
- Able to communicate proficiently via telephone and email with both internal and external customers
- Ability to clearly and effectively present technical subjects, face-to-face and virtually
- Hands-on testing and diagnostic experience
- Experience handling multiple projects with ability to prioritise, manage own time, and meet deadlines
Desirable Experience:
- Hands-on testing and diagnostic experience
- Pneumatic or hydraulic systems or system design experience
- Previous experience or working within a Technical Sales Support or applications role
The benefits on offer:
- Salary: £35,000 – £40,000
- Pension Scheme
- Company Rewards & Benefits
- Retail Discounts
- Ongoing Training and Development
WR Engineering are the #1 recruitment partner for engineering, manufacturing & technical sales jobs. We recruit for permanent and contract jobs UK wide.
WR is acting as an Employment Agency in relation to this vacancy.
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