Road Freight Operations Manager

Position: Road Freight Operations Manager

Industry: International Freight Forwarding

Location: Nottingham

Salary: £40,000 – £65,000 DOE + Quarterly bonus

Our client is a leading freight forwarding business who are proud to be recognised as one of the largest employee-owned freight and logistics companies in the world. They employ over 400 people across 8 UK branches and are an award-winning Logistics and freight provider that is led by its people, who help to drive the business.

Due to recent developments, we are now hiring an experienced European Road Freight specialist to join our dedicated team based at our branch in Nottingham.

We are looking to speak with experienced road freight professionals at all levels of management from Supervisor through to Operations Manager or Operations Director.

The position will involve taking overall responsibility of the European Road Freight department for the UK operation.

Key responsibilities:

• Competitive salary
• 25 days annual leave per annum with an additional purchase scheme
• Contributory pension scheme
• Annual bonus or commision structure based on role
• Hybrid working where applicable
• Annual birthday leave
• Enhanced maternity and paternity leave
• Day off for child’s first day at school
• Cycle to work scheme

Key responsibilities include, but not limited to:

• Sales & Operations – full Freight forwarding operations cycle from quotation, implementation, process management and main escalation for operational queries.
• Support MD with delivering commercial growth by retaining existing trading clients and assisting new business development team through quotes/tenders and projects. Customer Relations for “House Accounts”: Building and maintaining relationships with clients and addressing their immediate concerns and inquiries are part of their responsibilities.
• Primarily focuses on the day-to-day operations for our Nottingham Branch. Responsible for ensuring that all logistics and freight forwarding activities run smoothly at the branch level.
  Manage and motivate a team with adaptability and professionalism in periods of change.
• Identify weaknesses and make improvements to the import / export processes at the branch and ensure optimal use of resources
• Ensure highest standards of service levels are deployed and seek alternative methods to improve service levels
• Communicate effectively at all levels within the business Group, suppliers and clients.
• Be primary person for growing team of Operations Coordinators through the effective direction of resources through assessment of workloads and delegation of tasks in order to meet deadlines and business objectives.
• You will get involved with the recruitment, training, motivation, development and management of all personnel to achieve total customer focus.
• Liaise directly with customer and build strong relationships based on exceeding service expectations (this could include meeting face to face or other methods).
• Expand on our existing supplier base by introducing new partners and develop existing relationships.

Desired Skills:

• Minimum of 5 Years working in a busy Road freight environment with strong skills in freight forwarding.
• Experience of managing a team and show proficiency in delegation and supporting others.
• Demonstrate an ability to work under pressure and commitment in seeing a task through from start to finish

Package:

• Salary: £40,000 – £65,000
• Quarterly bonus
• Company profit share scheme
• 25 days annual leave per annum with an additional purchase scheme
• Contributory pension scheme
• Annual bonus or commission structure based on role
• Hybrid working where applicable
• Annual birthday leave

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