Contact Centre Operator
Contact Centre Operator vacancy – Stanford-Le-Hope
A leading Container Transport Company are currently looking for an experienced Contact Centre Operator to join their team.
You will be working within a busy team speaking with both Drivers and customers alike and Liaising with other members of the team.
The Package:
£12 Per hour
Monday – Friday
5am – 5pm
The Role:
- As Contact Centre Operator take a request from drivers and email the relevant team
- You will take data from a driver and enter into the system
- Re-route a call to the relevant team
- Take a message and email the relevant person
- Contact Centre Operator will answer All overflow calls that have timed out after 30 seconds of queuing
- Make all callers feel loved and with a human touch
- Liaise with all other teams to ensure all inbound calls are dealt with timely
- Perhaps even have the task of outbound calls to relay information to drivers, give pin numbers, vbs numbers, request status updates, check they have notes etc etc
The Requirements:
- Experience within the Transport industry
- Experience in making / Receiving a high volume of calls
- Proficient on Microsoft office, Teams and outlook
- Excellent communication skills
- Highly adaptable and able to work under pressurised situations
Logistics Distribution and Supply Chain
If your experience matches please forward your CV immediately WR is acting as an Employment Agency in relation to this vacancy
JOB OVERVIEW.
Location Essex
Job titleContact Centre Operator
Salary £10 - £12
Consultant Alex Herboldt
Consultant Phone 023 9400 4767
Consultant Email AlexH@wr-logistics.com
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