Customer Service Advisor

Customer Service Advisor – Heating

My client is a leading heating business that installs and maintains commercial, industrial and domestic heating systems including boilers, heat pumps and burners

They are looking for a customer service advisor with experience working for an engineering business

Package:

• Salary £24,000
• 37.5 hours per week
• Monday – Friday
• 9am – 5pm

Responsibilities

• Answers all customer service-related issues or queries via telephone or email.
• Manage technical queries and bookings.
• Ensure the CRM is always updated accurately with full notes or updates recorded.
• Effective diary management
• Advise customers on care options available for the relevant heating system in their property.
• Compile and submit relevant industry related forms to relevant authorities including building control, warranty providers, OFGEM and relevant funders for appliances.
• Ordering materials for mobile operatives, including boilers, parts, and consumables.
• Action administrative tasks to support mobile operatives.
• Provide quotations using our software platform directly to customers.
• Ensure the information you provide customers is clear, accurate and they are kept appropriately informed throughout their journey.
• Collate information and set up subscription based direct debit payment.
• Raise and communicate relevant paperwork electronically or by mail following on-site works

WR HVAC | M&E are #1 recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers and suppliers of heating, ventilation, air conditioning and refrigeration equipment. We recruit UK wide for sales, management and technical jobs.

WR is acting as an Employment Agency in relation to this vacancy.