Technical Service Coordinator

Technical Service Coordinator – Leading Global Manufacturer – £35,000

Training and progression is being offered to a strong customer service professional with experience coordinating service departments within the engineering sector.

The successful Service Coordinator will be responsible for liaising with customers, dealing with customer complaints and scheduling engineers to go to sites across the UK and overseas. This role requires someone who is highly organised, who can prioritise workloads and has come from a Customer Service or Service Coordinator background.

The Package:

• Salary – £35,000
• Bonus Scheme
• 25 days holiday + bank holidays
• Working Hours 08:30-17:00 Monday-Thursday 08:30-16:00 Friday

The Role:

• Pro-active coordination of Site Service work and Service Engineers including travel arrangements, tools and PPE (Personal Protective Equipment).
• Act as Single Point of Contact for all Field Service bookings.
• Administration relating to Field Service including expenses, job cards, follow up on reports and actions.
• Coordination and booking of service engineer training.
• Responsibility for Administering Service Contracts (co-ordination, etc) within SAP.
• Proactive and solution orientated resolution of issues in a timely manner.
• Responding quickly and professionally to customer enquiries.
• Processing quotations and orders for labour and following up on their progress.
• Ensures completion of outstanding service tasks as identified in engineers reports.
• Following up on completed service jobs to ensure Customer Satisfaction.
• Following up on orders to ensure timely completion and coordination with parts and third parties.
• Liaising with internal staff (both in the UK and abroad), suppliers etc. to resolve customer enquiries.

Requirements:

• 3 years previous experience in a similar customer service/ field service or similar customer-facing role.
• Experience of coordinating technical projects would be an advantage
• Experience of working in an office environment handling customer contacts.
• Knowledge of Windows and basic Microsoft applications e.g. Word, Excel, Outlook etc.
• Previous experience with SAP would be an advantage.
• Ability to communicate professionally with customers.

WR Engineering are the #1 recruitment partner for engineering, manufacturing & technical sales jobs. We recruit for permanent and contract jobs UK wide.

WR is acting as an Employment Agency in relation to this vacancy.