Account Manager – Express/Courier

Account Manager | Express/Courier – Manchester – Up to £35,000 plus commission

Our client, who are a global logistics provider are looking for a Client Account Manager to join their Express team at their operation in Manchester.

The Client Account Manager will be tasked to interact closely with product staff, working across all departments and all modes whilst they win business across the North of the UK.

Job Type: Permanent – Monday to Friday – 09:00am to 17:00pm

On offer:

• Salary – Up to £35,000 DOE
• Car Allowance
• Bonus/Commission (Paid quarterly based on GP results)
• 25 days annual holiday
• Company Laptop & Mobile phone
• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Plus other perks

Key Tasks

• Management of Express client accounts – retention and development
• Exhaust all opportunities within your client base
• Customer service – Making sure that the customer feels important and valued
• Hunt for New Express Business Opportunities within UK

Duties / Responsibilities

• Provide customer online portal training
• New customer on-boarding
• Understand your customer and their logistic requirements
• Handling complaints, challenging processes & identifying improvements
• Updating CRM Dynamics (calls, visits & opportunities all logged in Dynamics)
• Manage accounts with Dynamics and ensure team standards are applied
• Profile all existing and lost accounts, identify opportunities for development
• Identify new sales opportunities with prospective customers
• Prospect telephone introductions of what / who Express can offer
• Preparation of customer Express courier/parcel tariff proposals
• Ensure a structured handover on all accounts from Sales to CAM
• Review monthly customer activity, and analyse reasons for up and down traders
• To support any Express support projects when required
• Knowledge of the company’s products/services – Making sure that all customers are aware of all products

Skills And Competencies

• The ideal candidate will have 3+ years of work-related experience
• A positive thinker, you are the kind of individual who constantly challenges himself to exceed expectations and is not easily deterred from achieving goals.
• Excellent interpersonal & administration skills with accurate pipeline forecasting.
• Ability to communicate at all levels within the business, good persuasive, and negotiation skills.
• Excellent processing & time management skills.
• Proficient in Microsoft Excel, Word & PowerPoint.
• Driving success via using initiative, determination & persistent
• Full Clean Driving Licence