Air Import Freight Forwarder

Air Freight Forwarder – Imports
Location: Feltham, UK
Hours: Monday to Friday, 9:00 AM – 5:00 PM
Sector: Logistics & Freight
Award-Winning UK Logistics Company (Great Place to Work 2024)

I’m currently recruiting on behalf of a leading UK-wide logistics company that continues to see exceptional growth across its national network. This is an outstanding opportunity for an experienced Air Freight Imports Coordinator to join a well-established and high-performing team at their Feltham site.

In October 2024, the business proudly achieved “Great Place to Work” status-an accolade earned through a genuine commitment to putting people first, investing in employee wellbeing, and maintaining a collaborative, customer-service-driven culture.

The Opportunity:

As an Air Freight Imports Coordinator, you’ll be at the heart of daily import operations, managing the full cycle of air freight shipments. From customs clearance to client communication, this role is ideal for someone who thrives in a fast-paced environment and values accuracy, responsiveness, and high service standards.

Why This Role Stands Out:

This company doesn’t just offer a job-it offers a long-term career with real progression, strong team culture, and benefits that genuinely reward your contribution:

• £33,000 – £37,000 salary, depending on experience
• Twice-Yearly Bonus Scheme
• 22-25 Days Holiday (based on length of service)
• Health Care Cash Plan
• Retail Discounter Scheme
• Two Monthly Employee Awards recognising outstanding contribution
• Free On-Site Electric Vehicle Charging
• Annual Summer and Christmas Events – Fully Paid
• Regular Team Socials
• Quarterly Anonymous Employee Engagement Surveys – Your voice matters
• Great Place to Work 2024 certified employer

Responsibilities Include:

• Coordinating end-to-end air import shipments, from arrival through to final delivery
• Preparing and submitting customs clearance documentation, ensuring HMRC compliance
• Liaising with overseas agents, airlines, and internal teams to coordinate timely delivery
• Providing consistent and professional client updates
• Managing any shipment delays or exceptions with a proactive, solution-focused approach
• Maintaining accurate data and documentation in internal systems

Ideal Candidate Profile:

• Solid experience in air freight imports (essential)
• Confident understanding of UK customs procedures and documentation
• Proven ability to manage high-volume, time-sensitive shipments
• Clear and confident communicator, both with clients and overseas partners
• Familiar with freight systems such as ASM or CargoWise (advantageous)

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy.