Bookings Administrator – 12 month Maternity

Bookings Administrator – London Gateway – Up to £30,000

We are seeking a reliable and proactive Administrator to support our Bookings, Administration, and Customer Services functions during a period of maternity cover. This is a full-time, office-based role offering the opportunity to become permanent for the right candidate. You will play a key part in ensuring smooth day-to-day operations, effective communication, and a high standard of customer service.

Contract: Maternity Cover – 1 year, with a view to becoming permanent
Salary: £25,000 – £30,000 per annum (depending on experience)
Hours: Monday to Friday, 08:30 – 17:30
Location: Fully office-based

Key Responsibilities

• Monitor the shared mailbox and ensure all emails are responded to or actioned in a timely manner
• Participate in all day-to-day bookings, administration, and customer service activities
• Action emails, speak directly with customers, and distribute emails to the correct internal teams
• Assist with effective liaison, support, and communication between the bookings/admin/CS department, customers, and the wider business
• Assist in checking rate confirmations, rating jobs, and sending invoices
• Carry out general administrative duties including answering telephone calls, data input, and arranging meetings
• Liaise with internal support teams to resolve any IT or system issues impacting the team

Essential Skills & Experience

• Strong IT skills, including Microsoft Office and Excel
• Willingness to learn and adapt to new software systems
• Excellent written and verbal communication skills
• Good punctuation and attention to detail
• Strong attendance and reliability

Additional Information

• A full driving licence and access to your own transport is preferable, as the office location is difficult to reach by public transport

If your experience matches please forward your CV immediately WR Ltd is acting as an Employment Agency in relation to this vacancy