Contract Logistics Manager

Contract Logistics & Customer Service Manager

Location: Stanford-le-Hope, Essex
Salary: Up to £48,700 per annum
Hours: Full-time | 40 hours per week | 8:30am – 5:30pm | Permanent

We’re working on behalf of a leading global logistics provider to recruit an experienced Customer Service & Office Manager for their multi-user contract logistics site in Stanford-le-Hope. This is a key leadership role that blends operational office management with hands-on customer service delivery across multiple client accounts.

You’ll lead a small team while overseeing day-to-day office functions, financial admin, procurement, and customer engagement. If you enjoy a varied role where no two days are the same, this could be an excellent fit.

Key Responsibilities:

Customer Service Management:

• Be the main point of contact for clients, handling service queries, escalations, and ongoing liaison
• Lead and support the Customer Service and Admin team (currently 2 x CS, 1 x Admin)
• Maintain service excellence by implementing and monitoring client-facing procedures
• Work collaboratively with internal teams to resolve customer issues quickly and efficiently

Office & Administration Management:

• Manage the smooth running of the office: ordering supplies, maintaining equipment (e.g. printers, coffee machines), and working with contractors
• Oversee basic finance tasks: petty cash, invoicing, budget tracking, and liaison with finance teams
• Maintain clear records of office activities and compliance documentation (QEHS)
• Support audits and ensure all policies and practices meet safety and quality standards
• Coordinate holiday planning and ensure appropriate cover during staff absences
• Manage stock levels and oversee procurement for office and canteen supplies

What We’re Looking For:

• Proven team leadership experience in a customer service or office management role, within contract logistics
• Confident managing both customer relationships and internal office operations
• Financial admin experience (invoicing, petty cash, supplier management)
• Excellent organisational and communication skills
• Comfortable working in a compliance-focused environment (QEHS awareness is a plus)
• IT proficiency, including MS Office and digital filing systems
• Ability to prioritise, multitask, and proactively manage a busy workload

What’s on Offer:

• Competitive salary of up to £48,700 per annum
• A varied role with autonomy and clear impact
• Opportunities to grow within a respected international logistics organisation
• Supportive team culture and a stable, long-term position

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy.