Customer Service Administrator
Customer Service Administrator
Location: Felixstowe, UK
Salary: Up to £30,000 (DOE)
We are recruiting for a highly organised and service-oriented Customer Service & Administration Coordinator to support the Transport & Operations and Customer Service teams for a leading Logistics company, based in Felixstowe.
You’ll play a vital role in managing the daily inbox, coordinating bookings and amendments, and acting as a key first point of contact for haulage, groupage and container transport enquiries.
Working Hours: Monday – Friday (8:00am – 5:30pm)
Package Benefits:
- Bonus Scheme
- Private Medical Scheme
- Pension matched up to 8%
- Life Assurance
- 25 days holiday plus 8 bank holidays
- Excellent training programme.
- Opportunities and encouragement for progression within the company.
Key Responsibilities:
- Manage daily inbox, action emails, amendments, and escalations efficiently.
- Take bookings, liaising with customers, carriers, and internal teams to ensure accurate details
- Support Transport & Operations teams by providing information and resolving queries.
- Handle customer service interactions via calls and emails, building strong client relationships.
- Maintain accurate records and updates in systems, supporting smooth logistics operations.
Requirements:
- Excellent customer service skills
- Previous administrative experience
- Attention to detail and strong organisational skills with good IT proficiency
- Experience in haulage, groupage, container transport, or general logistics operations is desirable.
WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.
WR is acting as an Employment Agency in relation to this vacancy.
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