Customer Service – International Courier

WR Logistics are currently recruiting for 2 x Customer Service – International Courier candidates in Manchester.

This is an exciting permanent position with one our thriving global freight forwarding clients.

Hours and Pay – Customer Service – International Courier, Cheadle Manchester

• Monday – Friday
• 0830 – 1700 OR 0900 – 1730
• £24,000
• Start date – ASAP

Main Duties – Customer Service – International Courier, Cheadle, Manchester

• Weekly/Monthly completion and sending of customer performance reports.
• Analysis of new customer and at-risk-customers based on performance.
• Responding to customer queries in a timely and effective manner
• Track & Trace of customer shipments
• Must apply attention to detail and always ensure accuracy of data input.
• Provide solutions and initiative and understand customer’s need to improve customer experience.
• Ensure high customer satisfaction level to retain customers.
• Maintain good and appropriate records on customer management system.
• Handle and assist escalated cases until customer are satisfied.
• Maintain good relationship with all internal stakeholders to ensure all departments are aligned and updated.
• Ensure proper implementation of procedures and policies, new services, products, and systems.
• Work with the operations department to ensure smooth flow of deliveries.
• Ensure immediate response for customers to enhance their customer experience and strengthen their loyalty.
• Ad hoc task may also be required.

Requirements – Customer Service – International Courier

• Previous customer service experience
• Knowledge of international couriering
• Excellent customer service skills
• Attention to detail.

WR Transport & Logistics are the #1 recruitment partner for transport jobs and logistics jobs. We recruit UK wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy.