Customer Service Operator – Freight Forwarding

Our client are seeking a Customer Service Operator to be apart of their Road freight forwarding department at their Lichfield office.

As Customer Service Operator, you will be tasked to help with quoting and pricing as well as being a go to for their customers with their road freight solutions.

Working Hours: Monday – Friday

Salary: £24,000.00 – £27,000.00 per annum (depending on experience)

Duties and Responsibilities

• Maintain the operations system ensuring customer bookings are accurately recorded
• Maintain regular communication with sales teams reporting new sales leads and handover of shipments
• Create new and maintain current SOPs for the department
• Implement and improve new efficiencies in customer workflow in conjunction with line manager
• Maintain key accounts and ensure general enquiries are expedited
• Gain feedback where possible and follow up enquiries
• Deal with customer/client complaints are expedited in the agreed timeline in accordance with SOPs.
• Aid Credit Control with collection of overdue payments from suppliers/clients
• Ensure customer due diligence checks are completed for new customers
• Maintain at all times high standards of personal quality, Health & safety and professionalism and actively promote all company policies and procedures.
• Represent the company in the best possible light at all times.
• Ensure to oversee client management and sub-contractor management in line with polices, practices and procedures.
• Ensure to carry out processes, practices in line with policies, practices, and procedures.
• Ensure customer Bookings are accurately taken & entered operations system, International, National and cross trade
• Provide customers with accurate and cost-effective quotations within a timely fashion
• Confirm quotations received
• Booking consignments with third party contractors
• Quoting cross-trade consignments
• Booking deliveries in with customers
• Liaising with suppliers / Origin Offices
• Build strong relationships with customers
• Invoicing and Administration
• Ensure Bookings made with Origin office

Skills, Experience and Competencies

• Knowledge of road freight market rates and services, ability to quote accordingly.
• Be able to prioritise own workload but also be able to work as part of a team.
• Be fully conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems.