Customer Success Manager

Job title: Customer Success Manager

Location: Nottingham, United Kingdom
Salary: From £50,000 (depending on experience) + car allowance

Customer Success Manager Overview

Are you motivated by helping customers achieve tangible results? Do you enjoy building strong relationships, improving processes, and influencing customer outcomes? This is an excellent opportunity to join a growing team as a Customer Success Manager.

In this role, you will be responsible for enhancing customer satisfaction, driving successful adoption of solutions, and minimising churn. You will collaborate with both customers and internal stakeholders to design and implement scalable processes that improve the overall customer experience and accelerate time-to-value.

This position suits someone who enjoys problem-solving, working collaboratively, and advocating for customer needs. You will contribute to product improvements, support contract renewals, and ensure customers gain maximum benefit from the platform.

Some travel will be required to meet clients and colleagues, so flexibility is important.

Customer Success Manager Key Responsibilities

• Manage and improve key stages of the customer lifecycle, including onboarding, adoption, retention, and renewals
• Work closely with customers to configure systems in line with their operational goals
• Deliver training and ongoing support to help customers maximise value from the platform
• Gather customer feedback and ensure it is communicated effectively to relevant internal teams
• Lead Quarterly Business Reviews (QBRs) and Executive reviews
• Partner with Product teams to share insights and recommend improvements based on customer data
• Review new product releases and present relevant updates to customers in a value-driven way
• Support renewal discussions alongside Account Managers
• Develop and manage Customer Success Plans focused on measurable outcomes and value delivery

Customs Success Manager Requirements

• Minimum 3 years’ experience within transport operations or a similar industry
• Demonstrated ability to create and implement scalable processes that support business growth
• Hands-on approach with a willingness to engage closely with customer operations
• Confident communicator with strong ownership and professionalism
• Advanced IT skills and ability to quickly learn new systems
• High level of customer empathy with a focus on delivering measurable value
• Commitment to continuous learning and self-development
• Ability to influence stakeholders and build alignment

Benefits

• Comprehensive training and onboarding support
• Private medical insurance (Vitality Health) with added perks (e.g. Amazon Prime, Apple Watch, gym discounts)
• 33 days holiday (including bank holidays), increasing with service up to 38+ days
• Life assurance (4x salary)
• Discounts including Costco membership and mobile plans
• Employee wellbeing support, including mental health first aiders and assistance programmes
• Regular company events, rewards, and incentives
• Access to motorsport events and entertainment perks

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy.