Customs Brokerage

Customs Brokerage Associate – Hybrid (2 Days Working from Home)
Location: Solihull, Birmingham (Hybrid – 3 days office / 2 days from home)
Salary: £30,000 – £35,000 per annum (depending on experience)
Hours: Monday to Friday, 37.5 hours per week

About the Role

This is an excellent opportunity to join a respected and forward-thinking logistics business that values teamwork, professional growth, and employee wellbeing.

We are seeking an experienced Customs Brokerage Associate to join a busy and growing logistics team based in the Birmingham area.

In this role, you will take ownership of import and export customs procedures from start to finish, ensuring accuracy, compliance, and efficiency. You’ll work closely with clients, carriers, and internal teams to deliver exceptional service and support ongoing business growth.

What’s on Offer

• Salary: £30,000 – £35,000 per annum (depending on experience)
• Hybrid working pattern: 2 days working from home each week
• 37.5 hours per week, Monday to Friday (some flexibility around working hours)
• 25 days annual leave plus Bank Holidays
• Salary sacrifice pension scheme with 7.5% company contribution
• Death in service cover
• Perkbox with Employee Assistance Programme
• Online GP access via HealthHero
• Specsavers Eye Care Scheme
• Workplace Nursery Provision
• Cycle to Work and Tech Salary Sacrifice Schemes
• Long Service and Annual Performance Awards
• Free onsite parking

Key Responsibilities

• Process import and export customs entries and clearances accurately and efficiently
• Maintain up-to-date knowledge of UK and international customs regulations
• Provide excellent customer service to both clients and internal stakeholders
• Identify opportunities to improve operational processes and compliance
• Manage and maintain accurate documentation and data within company systems

What We’re Looking For

• Minimum 5 years’ experience in a customs clearance or brokerage role
• Strong understanding of UK import/export laws and HMRC procedures
• IT proficient – experience with CargoWise is advantageous
• Excellent communication and problem-solving skills
• High attention to detail with the ability to work under pressure
• Strong organisational skills and ability to manage multiple priorities
• Minimum GCSEs (or equivalent) including Maths and English

You’ll Succeed If You Are

Analytical, technically minded, and comfortable working within established systems and procedures. You’ll be confident managing varied tasks, making informed decisions, and working collaboratively as part of a high-performing team.

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy.