Customs Brokerage

Customs Brokerage Associate

Solihull / Birmingham

Salary: £30,000 – £35,000 + excellent benefits | Hybrid working

An established international logistics organisation is seeking an experienced Customs Brokerage Associate to join a high-performing customs and freight team in Solihull. This is an excellent opportunity for a customs professional with strong CargoWise1 (CW1) experience who is looking to develop their career within a stable, forward-thinking environment.

The Role

As a Customs Brokerage Associate, you will play a key role in managing import and export customs processes, ensuring compliance with regulations while delivering outstanding service to clients and internal stakeholders.

Key responsibilities include:

• Managing customs entries and clearance processes from start to finish

• Interpreting and applying import/export legislation and regulations

• Liaising with customers, freight teams and external authorities

• Identifying opportunities to support client growth and operational efficiency

• Delivering accurate, timely and compliant customs documentation

About You

You will be an experienced customs professional with a strong technical foundation and the ability to work effectively in a fast-paced environment.

Essential experience and skills:

• Minimum 5 years’ experience in a customs clearance role

• Strong knowledge of UK import/export procedures and regulations

• CargoWise1 experience (Certified Operator/Specialist highly desirable)

• Excellent communication, problem-solving and organisational skills

• Ability to work under pressure while maintaining accuracy and quality

• Strong work ethic, attention to detail and team-focused approach

Personal qualities:

• Analytical and technically minded

• Confident decision-maker within your area of expertise

• Comfortable working within established systems and processes

• Collaborative, adaptable and solutions-focused

Working Arrangement

• Office-based for the initial 3-6 months during training and onboarding

• Hybrid working model thereafter (60/40 split)

• Monday-Friday, 37.5 hours per week (some flexibility required to meet operational needs)

Salary & Benefits

• £30,000 – £35,000 per annum

• 24 days holiday + bank holidays (increasing with service)

• Generous employer pension contribution (7.5%)

• Death in service cover

• Wellbeing and employee assistance programme

• Online GP access

• Salary sacrifice benefits (pension, tech, cycle-to-work, childcare support)

• Eye care scheme

• Long service and performance awards

• Free on-site parking

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy.