Customs Clerk

Customs Clerk – Burntwood – Up to £30,000

Our client, who are based in Burntwood are looking for a Customs Clerk to join their team. As Customs Clerk, you will be tasked to process customs clearances for air, sea, and road shipments-both import and export. Ensure accurate documentation, timely updates, and smooth movement of goods.

Job type: Permanent

Hours: Monday to Friday – 08:30 – 17:30

Salary: Up to £30,000

Main Duties

• Manage customs clearances for a range of customers across all transport modes.
• Build and maintain strong working relationships with clients.
• Provide excellent customer service to encourage repeat business.
• Monitor and manage a shared inbox, ensuring enquiries are handled efficiently.
• Check and verify customer documentation; resolve any errors or missing information.
• Complete customs declarations accurately using internal transport and customs systems.
• Escalate issues when required.
• Support key account management and contribute to client growth.

Key Responsibilities

• Calculate and process duties, taxes, and customs clearances.
• Issue correct documentation to ensure shipments are cleared quickly and correctly.
• Liaise with internal teams, suppliers, customs brokers, and customers to coordinate clearances.
• Maintain strong knowledge of customs laws, procedures, and restrictions, advising customers when needed.
• Communicate with all relevant parties (customers, freight forwarders, importers/exporters, government agencies).
• Keep stakeholders updated on declaration progress, VAT/duty payments, and any issues that may delay shipments.
• Work efficiently under pressure and within deadlines, using your initiative and maintaining a flexible approach.

Skills & Experience

• Solid customs knowledge (imports, exports, declarations, procedures).
• Familiarity with systems such as NCTS, CDS, and Destin8 is beneficial.
• Understanding of UK/EU customs requirements and documentation.
• Good awareness of freight industry operations and incoterms.
• Additional language skills are helpful but not essential.

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy.