Customs Coordinator

Job title: Customs Coordinator

Location: Bromsgrove, B60

Salary: £30,000 DOE

Hours: 8:00 – 16:00

Customs Coordinator Role Overview

The Customs Clearance Coordinator is responsible for managing import and export customs processes, ensuring full compliance with HM Revenue & Customs regulations. The role involves accurate declaration processing, shipment coordination, and proactive problem-solving to ensure efficient and compliant movement of goods.

Key Accountabilities

• Shipment Processing (25%)
• Customs Declarations (25%)
• Compliance Checks (15%)
• Communication and Coordination (15%)
• Problem Solving (10%)
• Record Keeping (10%)

Customs Coordinator Key Responsibilities

• Prepare and submit customs declarations via Custrans/CDS
• Classify goods using HS (Harmonised System) codes
• Assign correct commodity (HS) codes and Customs Procedure Codes (CPCs)
• Calculate and verify duties, VAT, and tariffs
• Submit entries and monitor acceptance or rejection

• Review incoming shipment files from freight forwarders, clients, or internal teams
• Check commercial invoices, packing lists, and transport documents for accuracy
• Verify Incoterms and ensure correct party responsibilities
• Verify and check duty/VAT calculations
• Input shipment data into CDS (Customs Declaration Service) via Custrans software

• Ensure compliance with HM Revenue & Customs regulations
• Confirm goods meet all regulatory requirements
• Screen shipments for restricted or controlled goods
• Ensure correct licences, permits, and documentation are in place
• Check origin rules and supporting documentation (e.g. phytosanitary certificates, EUR1 documents)
• Monitor regulatory updates and tariff changes
• Review updates to CDS or trade agreements

• Liaise with freight forwarders, hauliers, carriers, warehouse teams, customers, and internal departments
• Respond to customs queries or holds raised by border authorities
• Provide updates on clearance status and delays
• Participate in huddle meetings with the commercial department
• Work closely with the D2D department to ensure a smooth customer experience

• Resolve declaration errors or rejected entries
• Handle inspections, documentary checks, or physical examinations
• Amend and resubmit entries when required

• Maintain accurate records for audit purposes (minimum 7 years)
• Store import/export documentation securely
• Support audits conducted by HM Revenue & Customs

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WR is acting as an Employment Agency in relation to this vacancy.