Customs Reclaim Coordinator

Customs Reclaims Coordinator – Colnbrook – Up to £27,000

Our client, who are an international freight forwarder are looking for a Customs Reclaims Coordinator to join their team in Colnbrook, Berkshire.

The Customs Reclaims Coordinator will be tasked to ensure that all reclaims are managed and dealt with in a timely mangger

Woking Hours:

Monday – Friday 8.30am – 5.30pm


£24,000.00 to £27,000.00 per annum, depending on experience.

Duties and Responsibilities

  • Ensure that all reclaims are managed and dealt with in a timely manner.
  • Ensure the reclaim spreadsheet is kept up to date and all parties informed of the current reclaims situation as per deadline.
  • Maintain close liaison with Finance to ensure visibility for the business.
  • Help to provide guidance to the customs coordinators on how to process reclaims.
  • Report to the line manager any amendments to customs declarations done by you
  • Ensure all operational activities are completed and followed up correctly in accordance with SOP’s and organisational policy.
  • Provide support and holiday coverage as and when required.
  • Liaise with HMRC and assist with maintenance on customs procedures.
  • Look and propose new efficiencies in customs and Customs Claims workflow.
  • Maintain good housekeeping of work area at all times.
  • Assist with REDS (Registered Excise Dealers & Shippers).
  • Report any sales leads (new clients) to the line manager for distribution to the sales team.
  • Implement and improve new efficiencies in customer workflow in conjunction with line manager.
  • Ensure all reports & KPI are generated by given deadlines and handed to line manager.
  • Complete ad-hoc and spot checks on entries and submit reports to line manager and Head of Department weekly.
  • Create training programs for new starters and existing staff on Customs systems, procedures and Import/Export regulations.

Experience required

  • Sound knowledge of the post clearance amendment process essential.
  • Assisting with Import/Export Compliance issues and queries.
  • Maintain excellent customer and inter-departmental relationships at all times giving regular feedback to line manager.
  • To provide support to the Import function where able and dependent upon capacity and to support the Import supervisor where required.
  • Support the Customs manager with any given customs compliance tasks in line with the development plan.
  • Quickly escalate issues and resolve Customs problems.
  • Responsibility of various areas of the Customs process including, Import/Export customs entries, Transit documents, Bond documents, Reds and Customs amendments.
  • Assist with invoice passing and invoicing.
  • Proficient with Microsoft packages especially Ms Excel and other.

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy.


Location Slough
Job titleCustoms Reclaim Coordinator
Salary £24000 - £27000
Consultant James Earl
Consultant Phone 02394004766
Consultant Email
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