Freight Account Manager

Freight Account Manager – Feltham – Up to £35,000

The Freight Account Manager is responsible for managing end-to-end import and export operations, ensuring processes are efficient, compliant, and commercially effective while consistently delivering excellent customer service.

In this role, you will not only ensure that client requirements are met and operational risks are managed, but also proactively identify and develop new business opportunities, driving growth within existing accounts and contributing to the overall expansion of the business.

Job Details

• Job Type: Full-time, hybrid working (following successful completion of probation)
• Salary: £30,000 – £35,000 per annum
• Holiday: 20 days plus bank holiday (Increases in service – Up to 25 days)
• Working Hours: Monday to Friday, 09:00 – 18:00
• Travel: Occasional international travel for conferences and industry events

Key Responsibilities

Client Account Management

• Act as the primary point of contact for assigned customer accounts.
• Build and maintain strong, long-term client relationships.
• Ensure timely delivery of agreed logistics solutions and provide regular updates to stakeholders.
• Proactively manage issues and escalations to minimise service disruption and protect customer relationships.
• Drive growth within existing accounts by identifying additional services and opportunities.

Commercial & Risk Control

• Monitor the financial performance of assigned accounts.
• Provide cover and support for invoicing when required.
• Work closely with internal teams to resolve billing discrepancies and customer queries.

Trade & Logistics Coordination

• Coordinate with freight forwarders and third-party service providers to obtain quotes and manage shipments.
• Negotiate commercial terms and service agreements where required.
• Ensure full compliance with UK and international import/export regulations and customs requirements.
• Oversee accurate and timely documentation for international movements.

Business Development & Brand Representation

• Collaborate with the wider business development team to identify, develop, and grow opportunities within designated territories.
• Support the expansion of services within existing customer accounts.
• Represent the business at international conferences, exhibitions, and industry events.

Team Support

• Provide operational and account management cover for colleagues during peak periods or absences.

Qualifications & Skills

• Proven experience in freight forwarding or international logistics, with a strong understanding of import and export operations.
• Experience managing customer accounts and developing long-term client relationships.
• Sound knowledge of UK and international trade regulations and customs clearance processes.
• Commercially aware, with the ability to identify and develop opportunities within existing accounts.
• Strong communication and presentation skills, with the ability to influence stakeholders at all levels.
• Excellent organisational skills and the ability to manage multiple priorities and projects simultaneously.
• Strong problem-solving and negotiation skills.
• Confident working with freight forwarders, suppliers, and third-party service providers.
• Proficiency in MS Office and relevant logistics or CRM systems.
• Flexibility to travel internationally as required.
• Additional language skills are advantageous.