Freight Supervisor

Freight Supervisor – Heathrow – Up to £45,000

Our client is a well-established international freight forwarder are currently seeking an Ocean Import Supervisor to oversee day-to-day ocean import operations, managing shipments from arrival through final delivery. The role involves supervising a small team, ensuring compliance with UK and international regulations, and maintaining high standards of service, efficiency, and customer satisfaction.

Job type: Permanent

Shifts: Monday to Friday

Salary: Up to £45,000

Key Responsibilities

• Supervise and coordinate all ocean import operations from origin to delivery.
• Oversee documentation processes, including bills of lading, customs entries, and delivery orders.
• Ensure timely customs clearance and release of shipments.
• Liaise daily with shipping lines, overseas agents, hauliers, and customers.
• Allocate workloads, monitor team performance, and provide coaching and support to staff.
• Resolve any shipment delays, discrepancies, or service failures effectively.
• Monitor and control operational costs, ensuring invoicing accuracy.
• Maintain compliance with HMRC, CDS, and other regulatory requirements.
• Produce regular performance and KPI reports for management.
• Identify opportunities to improve service efficiency and customer satisfaction.

Skills & Experience Required

• Minimum 5 years’ experience in ocean import operations within a freight forwarding environment.
• Strong knowledge of customs procedures, Incoterms, and import documentation.
• Previous experience in a supervisory or senior operator role.
• Proficiency with Destin8, Cargowise, or similar freight systems.
• Excellent organisational and problem-solving skills.
• Strong communication and leadership abilities.
• Ability to work under pressure and meet tight deadlines.
• Customer-focused with a proactive approach to service delivery.

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy.