Fulfilment Contracts Manager

Fulfilment Contract Manager

Bristol (BS35)
£35,000 – £43,000 per annum
Full-Time | Permanent

Customer-Focused Logistics Opportunity – It’s all about the Customer !

We are an established, internationally recognised logistics and supply chain specialist seeking a Fulfilment Contracts Manager to join our Bristol operation.

This is a fast-paced, customer-facing role where delivering exceptional customer service and maintaining strong client relationships is key.

The successful Fulfillment Contract Manager will play a vital role in ensuring smooth order fulfilment, stock accuracy, and KPI performance for their valuable customers.

The Role

As a Fulfilment Contract Manager you will:

Coordinate the end-to-end order fulfilment process in line with customer KPIs

Act as a key customer-facing contact for client queries and service updates

Work closely with warehouse teams to manage order flow

Maintain stock integrity and process transactions within the WMS

Investigate delivery issues and implement effective solutions

Manage inbound/outbound bookings and shipping documentation

Problem solve and consult on improvements

Complete Quarterly and annual reviews with your customer.

About You

We are looking for a Fulfilment Contracts Manager with:

Proven customer-facing / customer service experience at senior level

Administration experience within an office environment

Experience using a Warehouse Management System (WMS)

Proven track record leading major accounts

Strong organisational and problem-solving skills

Excellent communication skills

The right to work in the UK (no sponsorship available)

Benefits

• 25 days holiday (rising to 27 with service) + Bank Holidays
• Profit-related pay
• Pension scheme
• Life cover & private healthcare
• Retail discount scheme
• Employee Assistance Programme
• On-site parking
• Training and development opportunities

If you are a motivated, customer-driven professional looking to grow as a Fulfilment Contracts Manager within a stable and respected organisation, we would love to hear from you.

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy.