Graduate – Ocean Import Coordinator

Graduate – Ocean Import Coordinator – Bristol – Up to £25,000

Scope of Position:

Ensure timely and accurate movement of freight and information, while providing an exceptional
customer service within the Ocean Import Department.

Package:

Salary: £20,000-£25,000 (DOE)
Monday- Friday 09.00-17.30
Overtime available for weekends/ evenings
Shares in the company
23 days increasing to 25 holiday plus bank holidays.
Pension – company contribution
26 days per year working from home
Private health care

Major Duties and Responsibilities:

Ensure smooth and timely freight process flow meeting customer expectations
Ensure accurate and timely data entry into our operational system, per Operational
Performance Standards (OPS)
Track and Trace Ocean Import Files daily
Use Tree View on daily basis
Ensure documents are timely sent to customer or broker for customs purposes.
Ensure accurate and timely client and vendors billing, within Expeditors and customer
standards.
Interact with our customers in arranging their international shipments, meeting customer
service standards.
Contribute to maintain good relationships with suppliers (Shipping lines, trucking
companies and others involved).
Meet compliance at all times to regulations internal and external in accordance with
government regulations. No fines, penalties or late filing.
Understand department process flow, and looking for best practices to improve
operational efficiency and productivity
Ensure all customers standard operating procedures in place and updated in the DLSOPs.
Review and update monthly.
Meet KPI standards in accordance with the
Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and
external)
Escalation of problems to Management when necessary

Requirements:

6 months to 1 year related experience and/or training; or equivalent combination of
education and experience.
Understanding of ocean documentation process (preferred)
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively
communicate clearly and concisely to obtain positive results.
Pro-active, strong organizational skills.
Good computer skills (Excel, Word).

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WR is acting as an Employment Agency in relation to this vacancy.