Head of Customer Solutions

Head of Customer Solutions

Birmingham

Up to £70,000 + Bonus

I’m working with a fast-growing and forward-thinking logistics company in Birmingham that’s on the hunt for a Head of Customer Solutions to drive strategic value creation and innovative supply chain solutions for their high-profile clients.

This is a senior role ideal for someone with a background in freight forwarding, supply chain transformation, or 3PL/4PL consultancy, and a passion for combining strategy, technology, and customer experience to deliver real commercial impact.

What you’ll be doing:

• Acting as a trusted advisor to key customers and internal teams

• Leading the design and delivery of bespoke supply chain solutions

• Driving strategic value propositions with measurable client benefits

• Managing internal workshops, consultative sales efforts, and high-level client presentations

• Coaching commercial teams on value-led, consultative engagement

What you’ll need:

• 5-10 years in supply chain transformation or freight/logistics consultancy

• Strong commercial acumen and operational understanding

• Excellent stakeholder management and presentation skills

• Deep knowledge of supply chain systems and digitisation

• Ability to lead projects

What’s in it for you?

• Salary up to £70,000

• Bonus paid twice per year

• Free on-site parking

• Car scheme

If you’re ready to take the lead in shaping customer solutions that drive real business change, this Head of Customer Solutions role in Birmingham could be the perfect step forward.

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy.