Import Coordinator

Are you an experienced import professional looking for your next challenge?

A highly respected, multi award-winning logistics and supply chain solutions provider is looking for a Sea Freight Import Coordinator to join its busy import team based in Ipswich.

In this role, you will manage sea freight shipments from origin through to final delivery while delivering a high level of customer service and ensuring efficient operational performance. This is an excellent opportunity to work in a fast-moving logistics environment where collaboration, innovation, and professional development are encouraged.

What’s On Offer

• Up to £35,000
• Bonus
• Hybrid working – 2 days from home
• Healthcare plan
• Cycle to work scheme
• Gym and experience-day discounts
• Loyalty and recognition rewards

Key Responsibilities

• Managing end-to-end sea freight import shipments
• Liaising with overseas agents, clients, and suppliers to ensure timely cargo dispatch
• Handling shipments accurately within CargoWise in line with agreed KPIs
• Maintaining high standards of data quality to ensure clients receive real-time updates via the company’s visibility platform
• Ensuring the timely receipt and processing of shipping documentation and customs clearance information
• Coordinating and organising final delivery arrangements in line with client requirements
• Proactively tracking shipments and resolving delays or operational issues
• Ensuring client Standard Operating Procedures (SOPs) are consistently followed
• Producing accurate invoicing and job costing
• Building and maintaining strong client relationships to support long-term business growth

Skills & Experience Required

• Proven experience in sea freight import operations within a UK freight forwarding environment (essential)
• Experience with CargoWise or a similar Transport Management System (desirable)
• Strong organisational and time-management skills
• Excellent communication and customer service abilities
• High attention to detail with effective problem-solving skills
• A proactive and solutions-focused approach
• Experience with purchase order management is advantageous