Internal Sales Air and Ocean Freight

Internal Sales Coordinator – Air & Sea Freight

Location: Felixstowe
Salary: Up to £38,000 (DOE)

As a recruiter working closely with a well-established freight forwarding business in Felixstowe, I’m currently looking to appoint an Internal Sales Coordinator to join a busy and growing team. This role plays a key part in selling air and sea freight services while supporting the operations function and managing a high volume of inbound enquiries.

The position suits someone who enjoys being at the centre of the business-handling customer queries, converting enquiries into bookings, and working closely with operations to ensure a smooth service.

Key Responsibilities:

• Managing a high volume of inbound calls and emails from customers

• Quoting, selling, and promoting air and sea freight services

• Converting enquiries into confirmed bookings

• Acting as the main point of contact for customer queries and follow-ups

• Liaising closely with the operations team to ensure smooth shipment execution

• Supporting external sales colleagues with pricing, follow-ups, and customer data

• Maintaining accurate records, rates, and CRM/system updates

• Identifying opportunities to upsell and cross-sell freight solutions

Candidate Profile:

• Proven experience within freight forwarding or logistics, ideally air and sea freight

• Previous internal sales or customer-facing experience

• Confident handling busy inbound enquiry volumes

• Strong communication skills and a professional telephone manner

• Well organised, detail-oriented, and commercially minded

• Able to work effectively with operations and sales teams

What’s on Offer:

• Salary up to £38,000, depending on experience

• Office-based role in Felixstowe

• A supportive and fast-paced working environment

• Exposure to both sales and operations, offering strong career progression

• Opportunity to join an established and respected freight forwarder

This is an excellent opportunity for an experienced internal sales or freight professional looking for a stable role with variety and progression.

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy.