Key Account Manager

Key Account Manager – Midlands (Hybrid: 3 Days WFH)

£60,000 + Benefits | Monday-Friday Role

Are you an experienced relationship-builder with a passion for delivering exceptional customer value? We’re recruiting a Key Account Manager to join a growing, forward-thinking organisation where you’ll take ownership of strategic accounts, drive growth, and play a pivotal role in enhancing customer satisfaction.

The Role

As a Key Account Manager, you will:

• Build and strengthen relationships with key decision-makers and influencers across your assigned account portfolio, developing a deep understanding of their needs and positioning the business as a preferred supplier.

• Partner with the Customer Success Team to create customer-centric Key Account Plans with clear goals and strategies – driving new business, retaining existing clients, and ensuring exceptional customer satisfaction.

• Monitor, manage, and report on your sales pipeline and overall portfolio performance.

• Lead customer satisfaction reviews, addressing challenges and ensuring all improvement actions are followed through.

• Stay up to date with industry trends, market shifts, and company offerings to deliver informed, relevant conversations with customers and prospects.

• Maintain high-quality CRM data for all assigned accounts.

• Support resolution of critical invoicing issues and work closely with Finance to follow up on receivables for key accounts.

• Identify and support new business opportunities beyond your core portfolio when needed.

What You’ll Need

• A deep understanding of CCL’s technology and the ability to help customers maximise use of available functionality.

• 10+ years of consistent success in the 3PL/4PL logistics sector, specifically in growing and managing key accounts.

• Strong value creation skills, leveraging customer, supplier, and company interests to maximise overall value.

• A highly commercial mindset, able to contribute to growth while protecting profitability.

• Demonstrated customer-centric approach with proven relationship-building and influencing skills.

• Excellent project planning ability that drives productivity, structure, and consistency.

• Organised, focused and results-driven with the energy to deliver against key objectives.

• Brilliant communication skills, both written and verbal.

• Natural leadership qualities-able to motivate others and drive team success.

Package & Benefits

• £60,000 salary

• 25 days annual leave + bank holidays

• Private healthcare

• Hybrid working – 3 days per week from home

• Monday to Friday (no weekends)

• Additional perks and wellbeing benefits

Location

• Midlands based

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy.