LCL Export Operator

LCL Export Coordinator – Basildon – Up to £32,000

We are seeking an organised and proactive LCL Export Operations Coordinator to join our client’s freight forwarding team based in Basildon. The successful candidate will be responsible for managing LCL export shipments from booking through to completion, ensuring efficient operations, excellent customer service, and maximum profitability on every shipment

Job type: Permanent

Salary: Up to £32,000

Key Responsibilities

• Manage the complete LCL export process from booking through to shipment completion.
• Book containers with carriers and obtain hazardous cargo approvals where required.
• Coordinate with UK warehouses to arrange container loading schedules.
• Prepare and issue loading manifests to warehouses.
• Submit Bill of Lading instructions to carriers within required documentation deadlines.
• Review Master Bills of Lading for accuracy and resolve any discrepancies.
• Send shipment pre-alerts to overseas agents and offices within 48 hours of vessel departure.
• Ensure all shipment costs and revenue are entered accurately within the correct accounting period.
• Process profit-sharing calculations where applicable.
• Maintain clear and accurate operational records and correspondence.
• Escalate and communicate operational issues to management as required.
• Investigate and resolve customer invoice queries.
• Verify supplier invoices and dispute any incorrect charges.
• Complete file closure procedures, ensuring all costs and charges have been captured and profitability maximised.
• Provide professional telephone support to customers, suppliers, and partners.
• Receive customer bookings and issue booking confirmations.
• Arrange UK haulage and transport requirements where necessary.
• Support the wider export operations team as required.

Skills & Experience

• Experience in freight forwarding export operations for a UK based forwarder
• Knowledge of LCL export processes and documentation.
• Strong understanding of Bills of Lading and shipping procedures.
• Excellent organisational skills with strong attention to detail.
• Ability to manage multiple shipments and deadlines simultaneously.
• Strong communication and customer service skills.
• Competent user of Microsoft Office and freight management systems.
• Experience working with carrier bookings and consolidations.
• Knowledge of hazardous cargo procedures.
• Experience arranging UK haulage.
• Familiarity with cargo accounting and profitability controls