Ocean Export Coordinator

Salary £27,000

Our client are a global freight forwarder with a network of offices around the UK, Europe and the rest of the world. The are an award-winning business within the logistics and freight sector and have experienced rapid growth in the last decade.

We are now hiring for an experienced ocean/sea freight export coordinator to join our Head Offices based in Chelmsford

Reporting to and working with the Operations Manager the Ocean Export Coordinator will work closely with customers, clients and agents.

Ocean Export Coordinator Position:

The Ocean Export Coordinator is responsible for liaising between customers, suppliers and transport companies to ensure an efficient operational service is provided.

• Manage the export process from start to finish via ocean freight
• Use the most appropriate method of communication when being the first point of contact for all customers;
• Develop and maintain effective working relationships with key customers to develop more business opportunities;
• Liaise with customers to obtain information to ensure correct measures are in place and all customer needs are met;
• Liaise with Customers, Custom and Operations’ Departments ensuring all documents are received within the designated time frame;
• Organise and distribute on-hand reports to clients within the required timeframe;
• Obtain all necessary information to ensure correct measures are in place and customer needs are met;
• Liaise between Suppliers, Forwarders and agents to obtain up to date shipment information;
• Ensure customers are fully informed of the progress of their shipments;
• Provide transport companies with the relevant information to ensure customer delivery requirements are met;
• Ensure correct documentation is on file and act accordingly as set out in the instructions;
• Complete export documentation and invoicing within the required timeframe;
• Any other duties as required by management for the smooth and efficient operation of the department.