Ocean Export Supervisor

This known logistics company are looking to bring on an experienced Ocean Export Team leader to join their team in Dartford, UK.

As Ocean Export Team Leader, you will be tasked in coordinating and managing the end-to-end process for all ocean shipments whilst working closely with the manager in supporting the Ocean Export team.

Package:

• Up to £40,000
• 22 days holiday plus bank holidays (increase to 25 days after 2 years’ service)
• Pension contribution
• Healthcare
• Gym Membership
• Life Insurance
• Discounts to various services
• Hybrid working after completion of training

Day-to-day:

• Deliver exceptional customer service to clients and overseas agents by ensuring timely and professional communication.
• Coordinate and manage end-to-end ocean shipments
• Work closely with team members and other departments to maintain the highest level of operational performance.
• Resolve accounting issues and queries as directed by management, ensuring they are handled promptly and effectively.
• Identify and raise potential issues to your direct manager that could impact timelines, service quality, or compliance.
• Build and nurture strong relationships with internal stakeholders, clients, and global partners.
• Provide prompt and effective responses to all internal and external enquiries.
• Work alongside management to identify and implement process improvements
• Manage and resolve escalations from customers and internal teams in a proactive, solution-focused manner.
• Support and guide the team to quickly resolve internal/external challenges that arise during daily operations.
• Train and mentor new team members to ensure a smooth on-boarding process and consistent performance when required.
• Carry out any additional duties as required by management to support department goals

Requirements:

• Minimum of 4 years of extensive Ocean Export experience
• Minimum of 2 years Supervisory role within the freight forwarding industry would be an advantage
• Knowledge of various local and International shipping and freight forwarding practices.
• Combined excellent communication and interpersonal skills with a strong ability to analyse situations and to make good decisions based on available information.
• Ability to adapt quickly to changing policies and procedures.
• Computer literate in Microsoft Office

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy.