Ocean Import Operations Account Manager

Position: Ocean Import Account Manager
Location: Lichfield, UK (1 day working from home)
Salary: Up to £35,000 per year

Hours: Monday to Friday 9:00 – 17:30pm (flexible)

Are you an experienced ocean import professional who thrives on building lasting customer relationships and delivering seamless logistics solutions? This is an exciting opportunity to join a growing, employee-focused logistics business that values partnership, career progression, and innovation.

What you’ll be doing:

• Manage ocean import shipments from origin to final delivery, ensuring smooth and efficient operations.
• Provide exceptional customer service, handling queries and resolving issues promptly.
• Invoice and cost files accurately and on time.
• Select and negotiate with carriers/service providers to maximise profitability.
• Maintain and develop strong relationships with key clients and suppliers.
• Identify opportunities to grow existing accounts and contribute to business development.
• Ensure all operational procedures and company standards are followed.

What we’re looking for:

• Proven experience in ocean import freight forwarding or a similar logistics role.
• Excellent communication and customer service skills.
• Positive, proactive, and solutions-focused mindset.
• Strong organisational skills and attention to detail.
• Commercial awareness and confidence managing profit margins.
• Ability to work effectively within a team and build trusted internal relationships.

What’s on offer:

• Competitive salary up to £35,000, depending on experience.
• Hybrid working with 1 day working from home.
• Generous holiday allowance and enhanced benefits package.
• Join a supportive and collaborative team in a business committed to innovation and long-term growth.
• Real opportunities for career development and progression in a people-first environment.

If you’re a natural relationship-builder who takes pride in providing a first-class customer experience, this is your chance to join a business that empowers its people and delivers exceptional service across the logistics industry.

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy.