Ocean Import Operator
Position: Ocean Import Operator
Location: Chelmsford, UK
Industry: International Freight Forwarding
Salary: £25,000 + Bonuses
Hours: 08:30 – 17:30
Do you have Sea/ Ocean Freight Experience? Do you have Import Experience? Are you a Freight Forwarder? An Ocean Import Operator is required for a successful Freight Forwarder based in Chelmsford.
Essential Criteria
- At least 1 year working experience within the Freight industry
- Good communication skills and customer service
- The ideal candidate will be very well organised and professional
- Excellent listener and understand the importance of prioritising tasks
- Proficient with the Microsoft Office suite of tools
Duties will include the following:
- Checking of Telex/OBL release authorisation along with daily upkeep of files.
- Contact customers about new shipments
- Advise customers of Terms & Conditions for clearance/delivery information
- Check live inbound files daily for Estimated Time of Arrival via Vessel, Flight, or Truck.
- Manage commercial documents for clearance.
- Handle DUTY & VAT invoices
- Send pre agreed charges to paying parties.
- Update Operation forms regularly
- Ensure all shipments show profit and are in line with expected charges.
- Manage customer’s delivery expectations and pre-book in advance of Estimated Time of Arrival.
- Finalise files and ensure shipments are delivered and customers are completely satisfied.
- Keep all correspondence with suitable email subjects for easy tracking.
- Provide tracking reports to supervisor/management/sales or customers when required.
- Liaising with relevant departments within the company
- Regularly checking the delivery rates for merchant/line/hauliers
- Manage shipments and deliveries within a reasonable time scale
- Ensure spreadsheets are kept up to date
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