Road Freight Customer Service

WR logistics are currently recruiting for a Road Freight Customer Service Executive in Bradford.

This is a permanent position for a thriving Freight forwarder based in Bradford.

Experience within customer service and road freight would be an advantage.

Hours and Pay – Road Freight Customer Service Executiv

• Monday – Friday
• 0830 – 1700
• £22,000 – £28,000 (depending on industry experience)

The role – Road Freight Customer Service Executiv

• Maintaining a positive, empathetic, and professional attitude toward customers at all times. Ensuring customer satisfaction and providing professional customer support.
• Possess good organisation skills with top level accuracy, exercise great attention to detail.
• Responding promptly to customer enquiries through various channels
• Responsible for overseeing the day-to-day account activities of the company’s customers. Relaying delays in a timely manner and the reason for this.
• Generating rates when required, ensuring rates are accurate and all additional charges are included. Where a client is asking for a rate outside of their tariff, provide a quotation and advise respective persons of new lane / new business potential.
• Processing orders and arranging for goods to be brought into the depot in the most cost-effective way.
• Acknowledging and resolving customer complaints.
• Knowing the products and services inside and out so that you can answer questions and up-sell where possible.
• Demonstrating and advising clients on the customs processes, understanding broker requirements, being able to onboard clients that do not have their own broker with own brokers where required
• Understand the customs requirements for invoices, packing lists, recognising commodity codes that require additional certification requirements and ensure they are up to customs standards in the relevant countries.
• Tasks must be performed within stipulated period of time as failure to do so can dent the company’s image in the view of the client.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues in various departments as necessary.
• Providing feedback on the efficiency of the customer service process.
• The role involves acting as the key support between and our customer.
• Support in retention and growth of key accounts
• Dealing with agent enquiries for additional information
• Completing KPI reports for our clients.
• Providing all required POD’s in a timely manner
• Ensuring customer portals are up to date, data is accurate and freight rates are complete
• Alerting Supervisors / Managers if shipment numbers increase or decrease or market habits alter.
• A team attitude is expected, try to assist team members where possible when your tasks are complete.

Essential Requirements

• Be organized on quotations.
• Keep a proactive mindset when it comes to customer enquiries.
• Be self-motivated and ambitious on new things.
• Good communication skills
• Ability to learn quickly and multi-task.
• Ability to build rapport with customers, developing client relationships throughout.
• Resolving any issues and problems faced by customers; dealing with complaints to maintain trust.
• Excellent telephone manner
• Industry knowledge desirable but not essential

WR Transport & Logistics are the #1 recruitment partner for transport jobs and logistics jobs. We recruit UK wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy.