Service Manager

Aftersales Customer Service Manager

Salary £40K-£45K + £4,800 car allowance, 37.5 hours per week, pension, 25 days holiday

To manage aftersales service and spare parts supply for this machinery manufacturer. A customer service-based role, involves visiting customers, account management, and arranging service visits for engineers.

The role

• A non-technical role providing high-level, proactive customer service for the supply of spare parts and service & maintenance visits.
• Typically office based with occasional customer visits
• Customer relationship and account management, proactively maintaining relationships with customers
• Visiting customers post sale of machinery solutions
• Quotes & followup
• Ensuring spare parts are delivered on time
• Working with Head of Engineering to enure service visits are scheduled timely.

Flexible hours 0800 or 0830 start, 1600 or 1630 finish, early finish Friday. 1 day per week from home.

The company

An innovative designer and manufacturer of machinery in manufacturing sectors such as automotive, food production, logistics.

Requirements

• A background in aftersales service / spare parts in an engineering or machinery company, ideally.
• Customer service and account management experience
• Full driving licence and willingness to travel to customers as required
• Excellent organisation and communication skills
• Likely to have experience as; aftersales manager, service manager, service supervisor, service coordinator, customer service manager, spares manager, account manager or similar

WR Engineering are the #1 recruitment partner for engineering, manufacturing & technical sales jobs. We recruit for permanent and contract jobs UK wide.

WR is acting as an Employment Agency in relation to this vacancy.