Branch Manager

Branch Manager – Manchester – Up to £55,000

Our client, who are a known freight forwarder are looking for a freight Branch Manager to join their team in Manchester, UK.

As Branch Manager, you will be responsible for overseeing all import/export, warehouse operations and facilities management.

Day-to-day

• Oversee import and export operations, ensuring accuracy and timely completion of legal, financial, and invoicing tasks.
• Create, maintain, and enforce SOPs for the department, ensuring compliance with industry standards.
• Communicate and report internal leads to sales and customer service teams.
• Ensure accurate quotations are processed, communicated within two hours, and recorded.
• Drive process improvements and operational efficiencies in collaboration with the warehouse and line manager.
• Lead, mentor, and support team members in achieving their goals and targets.
• Line manage staff, oversee day-to-day operations, and ensure efficient performance.
• Provide training, supervision, and maintain staff training records.
• Manage warehouse operations and maintain smooth workflow.
• Supervise local sales activities, ensuring the sales team is informed and capable of delivering services that align with company objectives.
• Build and maintain strong customer relationships, addressing queries and concerns.
• Report sales activities and ensure ongoing communication with the company’s network.
• Authorise and scrutinise invoices, ensuring compliance with company policies.
• Oversee department cost capture, ensuring timely and accurate financial reporting.
• Oversee contractor compliance with Health & Safety standards, managing risk assessments and incident reporting.
• Maintain and inspect equipment, reporting any issues immediately.
• Provide PPE to staff and ensure adherence to safety protocols.
• Attend business and Health & Safety meetings, ensuring that decisions align with company policies.
• Ensure timely generation of reports and submission to line management

Requirements

• Proven experience in leading and managing teams effectively for a UK-based freight forwarder
• Comprehensive understanding of import/export operations and regulatory compliance.
• Strong background in health and safety management, ideally within a warehouse environment.
• Exceptional communication and interpersonal skills, with the ability to solve problems efficiently.