Customer Service Agent

Customer Service Agent — MUST have a keen eye for detail and accuracy is important as well as the ability to be productive while in a fast paced environment. Preferably you will have some experience of road and or air transport services. Must have Express freight delivery experience.

Customer Service Agent Package:

Basic salary –

Enhanced Unsociable Shift Allowance

Monthly profit share bonus- expected average OTE. £26-27k.

20 days holidays per annum

Plus private health insurance for you and your dependents.

Customer Service Agent -Core Working Hours: 09:00-17:30 – Monday – Friday, However this business does not stop outside these hours, so they work on a rota system that you will be part of which covers morning, evenings and occasional weekends and bank holidays that are paid additionally.

The Company:

This company offer a European and worldwide time critical and freight forwarding service on a 24 hour basis. They are the UK‘s arm of the largest and most successful group in Europe, specialised in time critical logistics with offices in 18 countries. The methods of transportation used include dedicated aircraft and helicopter charter, on board courier service, express airfreight and dedicated vehicles. They offer a service open 24 hours per day / 365 days per year.

Customer Service Agent Job role:

You will work within the operations team,

You will take requests from clients,

Analyse the delivery options open to them,

Cost out these options and respond to the client,

Once the client has given the go – ahead, it will be your responsibility to arrange the necessary transportation to ensure that the deadline agreed is achieved.

This means working closely with the company‘s partners in the UK and other offices throughout Europe ensuring complete monitoring from door to door.

Customer Service Agent Training:

You will be trained in all aspects of the role including the use of the company‘s in house systems.

Customer Service Agent- Requirements

Preferably you will have some experience of road and or air transport services. A keen eye for detail and accuracy is important as well as the ability to be productive while in a fast paced environment. Good communication skills with colleagues as well as shippers and carriers, is essential for success in this position.