Distribution Customer Service Coordinator

Distribution Coordinator – Customer Service | Bristol – Up to £28,000

Our client, who are a known forwarder are looking for a Customer Service Operator to join their Distribution team.

Job type: Permanent

Hours: 9:00am to 17:30pm (Overtime available)

Salary: Up to £28,008

Day-to-day:

• Daily process and input of all customer orders and distribution accounts.
• Provide daily operational reports that are accurate and timely.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
• Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
• Rate domestic transportation bills.
• Coordinate special, last-minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
• Trace orders as required and notify customers of activity concerning their order.
• Ensure accurate and timely client and vendors billing.
• Maintain damage records and back order logs.
• Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
• Input all receipts, moves, picks, shipments and cycle counts
• Communicate effectively with customers as required.
• Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
• Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts
• Contribute to maintain strong relationships with vendors (trucking companies, and others).
• Provide support with other miscellaneous projects, filing and research
• Oversee all paperwork associated with orders and maintain the corresponding files.

• Experience in a customer Service environment
• Experience in a transport/distribution/freight setting
• Right to work in the UK

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy.