FCL Export Account Manager

Position: Ocean Freight Coordinator

Location: Liverpool

Hours: Monday – Friday 8:30-17:30pm (Hybrid working available)

Salary: up to £34,000

We are working in partnership with a leading global logistics organisation, an employee-owned business built on partnership, performance, and long-term customer relationships.

This is a chance to join a fast-paced Ocean Freight team where service, accuracy, and communication are at the heart of everything we do. You’ll be part of a business that has grown from a small investment into a world-leading logistics provider supporting over 6,000 customers globally.

If you’re looking for a role where you can develop your freight career, take ownership of your work, and be part of a supportive and ambitious team, this could be the right move for you.

Job Purpose

You will be accountable to the Team Leader for the day-to-day running of the bookings function, ensuring operational procedures are followed, and delivering a high standard of service to customers and overseas partners.

Key Responsibilities

• Manage your own workload efficiently to support business priorities and service levels
• Handle customer and overseas agent queries promptly, ensuring clear and consistent communication
• Liaise with shipping lines to arrange and amend bookings as required
• Ensure all bookings match customer requirements accurately and are processed in a timely manner
• Monitor and review performance across your allocated trades
• Follow company procedures and maintain high operational standards at all times
• Provide proactive updates to clients and overseas agents regarding shipment status, including any delays or issues
• Escalate operational issues to the line manager where required
• Work closely with the documentation team to ensure smooth shipment processing

Behavioural Competencies

We are looking for someone who demonstrates:

• A positive, can-do attitude with a proactive approach to problem solving
• Strong communication skills, including active listening and clear, concise expression
• The ability to build strong relationships and influence stakeholders positively
• A natural curiosity to identify issues early and take ownership of resolution

Requirements

• Minimum 2 years’ experience in freight forwarding (Ocean Freight preferred)
• Strong customer service and organisational skills
• Excellent telephone manner and communication skills
• Ability to work using own initiative in a fast-paced environment
• Strong willingness to learn and develop within the role

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy.