Key Account Solutions Manager

Solutions Design Manager – Logistics

Midlands (Remote with occasional travel)
£65,000 + Private Healthcare + 25 Days Holiday

We’re working with a leading logistics provider to recruit a Solutions Design Manager who will play a key role in shaping innovative, customer-focused supply chain solutions across transport, warehousing, and value-added services.

This is a fantastic opportunity for a commercially minded logistics professional who thrives on designing tailored solutions and working closely with customers and internal stakeholders.

What’s in it for you?

• Competitive salary of £65,000
• Private healthcare
• 25 days holiday + bank holidays
• Flexible, home-based working with occasional travel
• Opportunity to work on high-impact, strategic logistics projects

The Role

As a Solutions Design Manager, you will be responsible for developing and delivering best-in-class logistics solutions that balance cost, service, and operational feasibility, while supporting business growth and long-term customer partnerships.

Key Responsibilities

Solutions & Design

• Develop innovative logistics solutions across transport, warehousing, and value-added services
• Ensure solutions meet customer needs while balancing cost and operational efficiency
• Collaborate with internal teams to deliver effective, scalable solutions

Customer & Stakeholder Engagement

• Lead solution design discussions with customers to understand requirements
• Present proposals and support projects through to successful implementation
• Manage internal resources to ensure smooth delivery
• Build and maintain strong partnerships across stakeholders

Supporting New Business & Key Accounts

• Assess new business opportunities and identify customer requirements
• Support Key Account Managers in executing growth strategies
• Contribute to increasing customer value and share of wallet

Skills & Experience Required

• Strong commercial experience within logistics, supply chain, or operations
• Experience in 3PL / 4PL environments
• Proven track record in tenders, RFPs, and RFI processes
• Good understanding of logistics technology systems
• Strong analytical skills with experience using data, KPIs, and reporting tools
• Ability to manage complex customer accounts and build lasting relationships

Key Competencies

• Customer-focused with strong commercial awareness
• Excellent communication skills – able to simplify complex concepts
• Strong problem-solving and decision-making ability
• Process improvement mindset
• Collaborative team player
• Ability to work at pace and prioritise effectively

KPIs for Success

• Customer satisfaction and retention
• Revenue growth and account profitability
• Delivery of high-value, innovative solutions
• Adoption of digital and technology-driven solutions
• Development of long-term customer and partner relationships

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy.