Customs Supervisor

Customs Supervisor – Manchester – Up to £55,000

Our client, who are an international freight forwarding company are looking for a Customs Supervisor to join their team in Manchester, UK.

As the Customs Supervisor you will oversee the daily activities of the customs operations, ensuring compliance with all relevant laws and regulations.

Job type: Permanent

Hours: Monday to Friday – 9:00am to 17:00pm

Salary: Up to £55,000

Responsibilities:

• Plan, implement, and supervise operations plan to ensure compliance with UK Customs regulations
• Continuous process improvement in all areas of responsibility
• Demonstrate strong decision-making skills and ability to prioritize tasks between daily responsibilities
• Adhere to a high level of operational excellence with respect to timeliness and audit KPI’s
• Act as the ending escalation point for customer issues
• Ensure customer SOPs are created and adhered to by employees and customers
• Collaborate with Sales and Account Management regarding potential business and implementation
• Develop team atmosphere focused on internal and external customer service and drive performance to ensure required levels of productivity and organizational objectives are met
• Select, place, and train staff and define specific job assignments within operations team specialized in customs
• Monitor and maintain working knowledge of brokerage team activity, balance capacity, and workload while seeking improvement in the process and team efficiency
• Resolution of issues that could potentially result in delayed cargo release, final delivery, or customer loss
• Work collaboratively with internal stakeholders and leadership to improve, streamline, and develop processes and procedures
• Team P&L management
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications

Requirements:

• UK experience dealing with customs brokerage (3+ years)
• Right to work in the UK
• Direct or indirect supervisory, management experience
• Proven track record of dealing with customers and being client focused