Air Freight Operations Coordinator

Location: Heathrow area
Hours: Monday to Friday, 12:00pm to 9:00pm
Salary: Up to £38,000 per annum
Job Type: Full-time, Permanent

An established logistics business is looking for an experienced Air Freight Operations Coordinator to join their busy operations team near Heathrow.

This is an excellent opportunity for someone with strong import and export experience who enjoys managing shipments from start to finish, working closely with customers, suppliers, overseas offices, transport teams and internal departments to ensure freight is moved efficiently, compliantly and cost-effectively.

The Role

As an Air Freight Operations Coordinator, you will be responsible for managing import and export shipments through the full operational process, ensuring excellent customer service, accurate documentation and compliance with UK customs and aviation security requirements.

You will be handling time-sensitive air freight movements, updating systems, coordinating collections and deliveries, arranging direct drives and onboard couriers when required, and ensuring files are completed accurately for invoicing and reporting.

Key Responsibilities

• Manage air freight import and export shipments from start to finish

• Ensure shipments are handled in line with UK customs procedures, AEO requirements and aviation security regulations

• Complete and manage all relevant shipment documentation and online forms

• Follow customer customs entry instructions and agreed SOPs

• Liaise with customers, suppliers, overseas offices, warehouse teams and transport departments

• Provide clear and professional customer updates regarding delays, flight changes and shipment progress

• Arrange collections, deliveries, direct drives and onboard couriers where required

• Negotiate with suppliers and ensure accurate costs are obtained at the time of booking

• Update internal systems with shipment notes, actions and workflow information

• Monitor files to ensure correct costs, tariffs and billing information are applied

• Resolve invoice queries and help prevent repeat errors

• Respond to quotations within agreed timeframes and follow up as required

• Identify opportunities to improve efficiency, profitability and customer service

Requirements

• Previous experience in air freight, freight forwarding or logistics operations

• Strong knowledge of import and export processes

• Customs Declaration Service experience is essential

• Solid understanding of UK customs law and procedures

• Experience working in a fast-paced, customer-facing operations environment

• Strong communication skills, both written and verbal

• Excellent attention to detail and organisational skills

• Ability to prioritise workload and work well under pressure

• Good IT skills, including Microsoft Office

• CargoWise experience would be preferred, but training can be provided

• Dangerous Goods knowledge would be advantageous

• Experience within aerospace or aviation logistics would be beneficial

Package

• Salary up to £38,000 per annum

• Monday to Friday role

• 12:00pm to 9:00pm shift

• 25 days holiday plus bank holidays

• Employee discount scheme

• Permanent position

• Opportunity to join a busy and specialist air freight operations team

• Training and development available

Apply Now

If you have experience in air freight operations, import/export coordination, customs processes or freight forwarding, and are looking for a new Monday to Friday opportunity near Heathrow, apply today for immediate consideration.

WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities.

WR Logistics is acting as an Employment Agency in relation to this vacancy