Customs Brokerage Associate

Location: Solihull
Salary: £30,000 – £35,000 per annum
Hours: Monday to Friday, 37.5 hours per week
Working Pattern: Office-based initially, moving to hybrid working after training

We are recruiting for an experienced Customs Brokerage Associate to join a busy and supportive customs team in Solihull.

This is an excellent opportunity for a customs professional with CW1 experience to join an established business offering a strong benefits package, structured training and long-term career stability.

The successful candidate will be required to work 100% office-based for the first 3-6 months minimum while completing training, building relationships with the team and awaiting home working equipment. Following this period, the role will move onto the company’s 60/40 hybrid working policy.

Key Responsibilities

• Handling customs brokerage entries accurately and efficiently

• Using CW1 / CargoWise to process customs documentation

• Ensuring all customs declarations are compliant with current legislation

• Liaising with clients, internal teams, hauliers and external stakeholders

• Managing import and export customs processes

• Resolving customs-related queries in a timely and professional manner

• Supporting the wider customs team with day-to-day operational requirements

• Maintaining accurate records and documentation

Requirements

• Previous experience within customs brokerage

• Strong working knowledge of CW1 / CargoWise

• Good understanding of import and export customs procedures

• High attention to detail and accuracy

• Confident communication skills

• Ability to work well under pressure and meet deadlines

• Comfortable working fully office-based during the initial training period

• Flexible approach to working hours where required to meet operational needs

Package

• Salary of £30,000 – £35,000 gross per annum

• Monday to Friday, 37.5 hours per week

• Some variation from standard office hours of 9:00am – 5:30pm may be required to support operational needs

• Starting holiday allowance of 24 days per annum, increasing to 25 days in 2027

• Bank Holidays

• Salary sacrifice pension scheme with 7.5% company contribution

• Death in service benefit

• Perkbox, including Employee Assistance Programme

• Online GP service through HealthHero

• Specsavers Eye Care Scheme

• Workplace Nursery Provision

• Salary sacrifice tech benefit

• Cycle to work scheme

• Long service awards

• Annual performance awards

• Free parking across all three company sites

Interview Process

• First stage interview via Microsoft Teams with the hiring manager and Branch Manager

• Second stage interview face to face at the Solihull office

This role would suit an experienced Customs Brokerage Associate, Customs Coordinator, Customs Clerk, Customs Specialist or Customs Operator with strong CW1 experience.

Apply today to be considered for this Customs Brokerage Associate opportunity.

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy.