Freight Forwarder

Location: Basildon Office
Working Hours: Monday – Friday, 8:30 AM – 5:30 PM

Salary: £27,000 – £32,000 per annum (depending on experience)

Our client, who are a known Freight Forwarder are seeking a motivated and reliable Freight Forwarder to join their Freight Forwarding team based out of Basildon. You will play a key role in supporting the Customer Services & Freight Forwarding Manager in ensuring seamless operations and exceptional customer service. This is an excellent opportunity for an individual with a passion for logistics and customer service to contribute to the company’s growth.

Key Responsibilities:

• Support the Head of Customer Services in driving business development and enhancing customer satisfaction.
• Ensure accurate customer bookings are recorded in the operations system.
• Maintain regular communication with the sales team regarding new leads and shipment handovers.
• Create and maintain standard operating procedures (SOPs) for the department.
• Provide quotations to the line manager/sales team within two hours of receipt and ensure they are recorded in the system.
• Collaborate with the line manager to implement efficiencies in customer workflows.
• Handle key accounts and manage customer enquiries promptly.
• Enter spot quotations into the CRM system and follow up on enquiries as needed.
• Address customer complaints in accordance with SOPs and within the agreed timeframe.
• Assist the Credit Control team in the collection of overdue payments.
• Complete customer due diligence checks for new clients.
• Promote high standards of personal quality, health & safety, and professionalism.
• Ensure compliance with financial transaction policies, legal requirements, and good practice guidelines.
• Oversee customer and subcontractor management according to company procedures.
• Provide customers with accurate, cost-effective quotations within a timely manner.
• Confirm quotations with customers via phone within half an hour.
• Book consignments with third-party contractors and manage cross-trade bookings.
• Book deliveries with customers and liaise with suppliers and origin offices.
• Build and maintain strong relationships with customers.
• Handle invoicing and administrative tasks as required.

Skills & Experience required:

• Experience as a Freight Forwarder with a UK based Freight Forwarder
• Right to work in the UK (No Sponsorship available)
• Strong IT skills, including proficiency in Microsoft Office (Word, Excel)
• Ability to prioritize workload and work well both independently and as part of a team.