Ocean Import Coordinator

Ocean Import Coordinator – Cork – Up to €45,000

Our client are looking for an experienced Ocean Import Coordinator with responsibility for managing the end-to-end import process, ensuring the efficient movement of international freight while delivering exceptional customer service. Responsible for coordinating shipments, maintaining compliance with company and regulatory requirements, communicating with customers and overseas offices, and ensuring accurate operational and financial processing.

Job type: Permenant

Key Responsibilities

• Manage the end-to-end ocean import process, ensuring smooth and timely freight movement.
• Ensure accurate and timely data entry into the operational management system.
• Track and trace ocean import shipments, providing regular status updates and reporting.
• Monitor Ocean Import CFIT daily to ensure shipment visibility and operational accuracy.
• Prepare and distribute shipping notices and ensure documentation is sent promptly to overseas offices and customers.
• Process customer and supplier invoicing accurately and within required timescales.
• Liaise with customers to coordinate international shipments while delivering high levels of customer service.
• Develop and maintain strong working relationships with ocean carriers, hauliers, overseas agents, and other logistics partners.
• Ensure compliance with all internal procedures, customer requirements, and government regulations.
• Maintain and update customer Standard Operating Procedures (SOPs).
• Monitor departmental processes and identify opportunities to improve operational efficiency and productivity.
• Achieve departmental Key Performance Indicators (KPIs) in line with company standards.
• Respond promptly to internal and external emails and communications with overseas offices, customers, and suppliers.
• Escalate operational issues or shipment delays to management when appropriate.
• Maintain the highest standards of integrity, professionalism, and compliance with company policies.
• Attend internal and external training sessions as required.
• Support the onboarding, training, and development of new colleagues.
• Provide guidance and technical support to colleagues on more complex import procedures.
• Demonstrate and promote the company’s cultural values through professionalism, teamwork, and customer focus.

Skills & Experience

• Strong knowledge of ocean import operations and international freight forwarding.
• Excellent understanding of import documentation and customs-related processes.
• Experience in shipment tracking, freight coordination, and customer communication.
• Ability to build and maintain strong relationships with customers, overseas agents, carriers, and suppliers.
• Excellent organisational skills with the ability to prioritise multiple shipments simultaneously.
• Strong attention to detail with high levels of accuracy.
• Excellent problem-solving and decision-making skills.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office, particularly Excel and Word.
• Experience using freight forwarding or transport management systems.

WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities.

WR Logistics is acting as an Employment Agency in relation to this vacancy