Road Freight Key Account Coordinator

Location: Maldon, Essex
Salary: Up to £35,000
Hours: Monday to Friday, 8:30am to 5:00pm or 9:00am to 5:30pm

A growing global freight forwarding company is looking for an experienced Road Freight Key Account Coordinator to join its team in Maldon.

This is an excellent opportunity to join a successful international business that offers modern offices, a supportive working environment and plenty of room for long-term career progression.

The successful candidate will manage a portfolio of key customer accounts while coordinating European road freight movements from collection through to delivery.

The Role

Key responsibilities will include:

• Managing the day-to-day requirements of key road freight customers

• Coordinating European import and export road freight shipments

• Handling groupage, part-load and full-load movements

• Acting as the main point of contact for assigned customer accounts

• Building and maintaining strong relationships with customers

• Liaising with hauliers, overseas agents, depots and internal departments

• Obtaining rates and negotiating with transport suppliers

• Preparing quotations and responding to customer enquiries

• Monitoring shipments from collection through to final delivery

• Providing customers with regular and accurate shipment updates

• Resolving delays, delivery issues and operational queries

• Completing and checking relevant transport documentation

• Updating internal systems with accurate shipment and customer information

• Monitoring service levels and ensuring customer expectations are consistently met

• Identifying opportunities to grow and develop existing accounts

• Supporting the wider road freight operations team when required

Requirements

The successful candidate will ideally have:

• Previous experience within road freight forwarding

• Experience handling European import or export road freight shipments

• Knowledge of groupage, part-load and full-load movements

• Experience managing customer accounts or key clients

• Strong customer service and relationship-building skills

• Excellent communication and organisational abilities

• The ability to manage multiple shipments and priorities

• Confidence dealing with customers, hauliers and overseas partners

• Strong attention to detail

• Good problem-solving skills

• Experience using freight forwarding or transport management systems

Package and Benefits

• Salary up to £35,000, depending on experience

• Monday to Friday working hours

• Choice of 8:30am to 5:00pm or 9:00am to 5:30pm

• Modern office environment

• Permanent position

• Opportunity to join a growing global company

• Excellent opportunities for career progression

• Ongoing training and development

• Supportive and professional team

• Exposure to international road freight operations

• Opportunity to manage and develop established key accounts

This position would suit an experienced road freight professional who is looking to join a progressive international company with genuine opportunities to develop and progress.

Apply today with an up-to-date CV to be considered for this Road Freight Key Account Coordinator position in Maldon, Essex.

WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities.

WR Logistics is acting as an Employment Agency in relation to this vacancy