Sales & Operations Agent – Air Freight

Manchester Airport Area | Full Time | £32,000 + Benefits

We’re currently recruiting on behalf of a growing and well-established logistics business for a Sales & Operations Agent to join their Manchester-based team.

This is an excellent opportunity for someone with air freight or logistics experience who enjoys working in a fast-paced, customer-focused environment where no two days are the same. The business has an excellent reputation within the international freight sector and continues to invest in its people, technology, and operational capabilities.

Based close to Manchester Airport, this role combines both commercial and operational responsibilities, making it ideal for someone who enjoys building customer relationships while also being hands-on with day-to-day freight operations.

What’s on Offer

• £32,000 Competitive salary package
• Company pension scheme
• Excellent opportunities for career progression and development
• Supportive team environment
• Exposure to international logistics operations
• Opportunity to join a growing and ambitious freight business

The Role

As Sales & Operations Agent, you’ll work closely with customers, airlines, suppliers, and internal teams to coordinate air freight shipments from quotation through to final delivery.

You’ll play a key role in ensuring shipments move efficiently while delivering high levels of customer service and operational accuracy.

This is a varied position offering exposure to both sales and operations within an international logistics environment.

Key Responsibilities

• Respond to customer quote requests and pricing enquiries
• Liaise with airlines, suppliers, and overseas partners to secure competitive rates
• Manage bookings and coordinate freight movements
• Prepare and process operational documentation accurately
• Support import and export air freight operations
• Build and maintain strong customer relationships
• Ensure shipments are handled efficiently and compliantly
• Provide proactive updates and support to customers throughout the shipment process
• Work collaboratively with operations and commercial teams to deliver excellent service levels

What We’re Looking For

Experience & Knowledge

• Previous experience within air freight, freight forwarding, or logistics operations
• Exposure to import/export procedures and shipment coordination
• Sales or customer-facing experience within the cargo or logistics sector
• Understanding of airline bookings and freight documentation would be advantageous

Skills & Attributes

• Strong communication and customer service skills
• Organised and able to manage multiple priorities effectively
• IT literate and confident using operational systems
• Commercially aware with a proactive mindset
• Team player with a positive and flexible approach
• Ability to work efficiently in a fast-moving operational environment

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy.