Customer Service Transport Operator – Tamworth – Up to £35,000

We are seeking a highly organised and customer-focused Customer Service Transport Operator to join our client’s busy transport team based in . The successful candidate will be responsible for managing customer transport volumes on a daily basis, coordinating with internal departments, and ensuring exceptional service delivery to our customers.

Working within a fast-paced transport environment, you will act as a key point of contact between customers and operational teams, helping to resolve issues efficiently while maintaining strong customer relationships.

Key Duties & Responsibilities

• Manage customers’ daily transport volumes, ensuring all requirements are planned and communicated effectively.
• Liaise with Maritime operational and transport teams to resolve any service issues or operational challenges.
• Act as the primary point of contact for customers, providing a high standard of customer service at all times.
• Monitor transport movements and proactively communicate updates to customers.
• Investigate and resolve customer queries, concerns, and service issues promptly.
• Build and maintain positive working relationships with customers and internal stakeholders.
• Ensure accurate data entry and maintenance of transport management systems.
• Produce and update reports using Microsoft Excel and other IT systems.
• Support the wider transport operation to ensure service levels and customer expectations are consistently achieved.
• Work collaboratively as part of a successful and dynamic team environment.

Skills & Experience Required

Essential

• Previous experience within the transport, logistics, or haulage industry.
• Strong understanding of transport operations and customer service requirements.
• Excellent communication and interpersonal skills.
• Experience dealing directly with customers in a professional environment.
• Ability to work effectively under pressure and manage multiple priorities.
• Good problem-solving and organisational skills.
• Proficient in Microsoft Office applications, particularly Microsoft Excel.
• Comfortable working with transport management and IT systems.
• Ability to work both independently and as part of a team.

Desirable

• Previous experience in a transport planning, customer service, or logistics coordination role.
• Knowledge of container logistics and maritime transport operations.
• Experience using Transport Management Systems (TMS).

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy.