Freight Operations Manager

Position: Freight Operations Manager

Location: Warrington
Salary Up to £55,000 + Bonus + Profit Share + Enhanced Benefits Package

Hours: Monday – Friday 8:30 – 17:00pm

An exciting opportunity has arisen for an experienced Freight Operations Manager to join a highly respected, employee-owned freight forwarding and logistics business based in Warrington.

This role is ideal for an operationally focused freight professional with strong Ocean Freight experience and a solid understanding of international logistics operations. Exposure to Air Freight operations would also be highly advantageous.

The successful candidate will play a key leadership role within the branch, overseeing day-to-day operational performance, driving customer service excellence, supporting commercial growth, and ensuring operational profitability across the business.

The Opportunity

Joining an employee-owned organisation means every individual has a genuine stake in the success of the business. Alongside a strong salary and bonus structure, employees benefit from profit share schemes, enhanced benefits, and a collaborative, long-term focused culture.

This is a fantastic opportunity for an ambitious freight forwarding professional looking to progress their career within a stable and growing business that genuinely values its people.

Key Responsibilities

Commercial & Financial

• Work closely with the commercial team to support branch revenue and gross profit targets
• Support the delivery and execution of the branch growth strategy
• Drive profitability across Multi Modal operations

Operations

• Oversee the day-to-day management of branch operations
• Lead and support the Ocean Freight operations team, with additional oversight of Air Freight activity where required
• Ensure customer service levels consistently meet and exceed expectations
• Maintain operational efficiency, productivity, and service quality
• Ensure compliance with internal SOPs, customs procedures, and industry regulations
• Manage shipping line allocations and contract space effectively
• Oversee operational financial processes including month-end preparation, DMR/CIMS workflows, invoicing, and cost control
• Identify and implement operational improvements and best practices

Requirements

• Proven freight forwarding operations management experience
• Strong Ocean Freight operational background is essential
• Air Freight operational experience would be highly advantageous
• Experience managing customer relationships and operational KPIs
• Knowledge of customs processes and international freight compliance
• Excellent leadership and team management skills
• Experience using freight forwarding systems and operational finance processes

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy.